Each MAPHEN Filter offers an enjoyable smoking experience for around 10 to 15 puffs. To keep the elevated experience going, replace the filter as needed for consistently smooth draws.

MAPHEN filters are crafted of activated carbon sandwiched between layers of cotton

The durability of the MAPHEN One Mouthpiece is impressive, lasting up to several years with proper cleaning and maintenance. Regular cleaning and care can significantly extend the lifespan of your mouthpiece, ensuring a consistently smooth and enjoyable smoking experience. Just remember to follow our recommended cleaning guidelines to keep your MAPHEN One Mouthpiece in excellent condition for years to come.

Cleaning Tips:

1. Regular Cleaning: Aim to clean your silicone mouthpiece after several uses to prevent residue buildup.
2. Avoid Harsh Cleaners: Avoid using harsh chemicals or abrasive cleaners, as they can damage the silicone material and affect the taste of your smoke.
3. Soft Brushes: If needed, use a soft-bristle brush or a toothbrush with gentle bristles to reach crevices or hard-to-clean areas.
4. Avoid Boiling: While silicone is heat-resistant, boiling the mouthpiece can cause it to degrade over time. Stick to warm water and mild soap for cleaning.
5. Inspect Regularly: Regularly inspect your silicone mouthpiece for signs of wear, tear, or damage. If you notice any cracks, tears, or changes in texture, it may be time to replace it.

By following these cleaning tips, you can ensure that your silicone mouthpiece remains clean, safe, and ready for a smooth smoking experience.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.

While we wish we could be, MAPHEN is not responsible for orders once they are in the hands of the selected shipping provider. Why? While it would make life a lot easier if we were in complete control of our shipping providers, their shipment delays, errors, and missteps are out of our hands and sadly something we cannot control. If you are having issues with your shipping provider, please contact them first for a resolution before contacting MAPHEN.

Shipping fees are non-refundable in the case of returns.

Our fulfilment team requires 2 business days to pack and process your order.

Once fulfilled, shipping times depend on your location:

Ontario: 1-3 business days

Quebec: 2-4 business days

Other Provinces: 3-7 business days

At the moment, MAPHEN only ships within Canada and US.

For orders over $75 before tax and shipping, free shipping can be unlocked using code FREESHIP.

For orders under $75, shipping fees vary depending on your location and will be reflected at checkout.

If you notice an error in your order, such as an incorrect shipping address, please email us within 24 hours of your order being placed.

We are only able to adjust order shipping addresses before an order is shipped, which generally takes our fulfillment team 2 business days.

We completely get it, we change our minds too! While we wish could, once an order is placed we are unable to cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) have a manufacturer defect, please let us know by emailing info@maphengoods.com.

As a reminder, shipping fees are non-refundable.

Due to the nature of the items, we are unable to offer exchanges at this time.

Due to the nature of the items, we are unable to accept returns at this time. We hope to have a return policy one day in the future.

Should the item(s) have a manufacturer defect, please let us know by emailing info@maphengoods.com and we will work with you to find a solution.

Shipping fees are non-refundable.